Support: SkavaMail Support.
Please read the FAQ
before contacting support.
FAQ: FAQ
Terms: End User License
Home page:  http://www.skava.net
Copyright © 2004-2005, Skava Inc.
All rights reserved.

 

FAQ

 
 
 
 
1. When I give my Sympatico.ca email address and password, the client fails to automatically detect my settings.
 
The auto-configuration for Sympatico servers points to pophm.sympatico.ca and smtphm.sympatico.ca. However, based on when you created your Sympatico account, these settings may be different for you (for example, you may have to use pop1.sympatico.ca for your account). Please enter the settings required for your account.
 
In your client, select Settings and  'Manual'. Review all the settings in that list and edit appropriately.
 
If you have a Sympatico-Hotmail account (if you joined the Sympatico service on or after June 2004, OR you have upgraded your email accounts to the MSN Enhanced platform), please use the following settings:
 
Email: Your email address
Password: Your password
Settings: Automatic
 
If you have an older sympatico account, please use the following settings:
 
Email: Your email address
Password: Your password
Settings: Manual
Type: pop3
pop3 server: pop1.sympatico.ca [or whatever your pop server is, please see below]
smtp server: smtp1.sympatico.ca [or whatever your smtp server is, please see below] Requires SSL: Unchecked (false)
UserId: your login user id [maybe the same as your email address]
 
 
If you joined the Sympatico service before October 5, 1999, use pop1.sympatico.ca.
If you joined the Sympatico service on or after October 5, 1999, but before May 3, 2000, use pop2.sympatico.ca.
If you joined the Sympatico service on or after May 3, 2000, but before March 1, 2002, use pop6.sympatico.ca.
If you joined the Sympatico service on or after March 1, 2002, but before June 2004, use pop8.sympatico.ca.

2. How do I access my gmail account via the client? 
 
SkavaMail offers limited support for GMail. GMail's POP3 service expects clients to have a lot of storage capacity and be able to download and store emails locally. However, SkavaMail cannot do this from a mobile phone and expects the server to store the mail for it to access. While the following explains how you can configure SkavaMail to access your GMail account, please note that we neither guarantee that it will work nor offer any support for GMail. You must use at your own risk.
 
The only operations supported for GMail are Send/Receive (which will fetch new messages), Compose (to Compose a message) and a simple Reply (Reply to the sender of the message, without including other recipients or message text from original message). ALL other operations (including message forwarding, deleting, fetching more pages of a message or the inbox, viewing image attachments, replying to all recipients of a message, etc) are NOT supported for GMail.
 
To use SkavaMail for GMail, you must first activate your GMail account to allow POP3 access.
  • Login to gmail.com in your web browser
  • Click on Settings->Forwarding and POP->Enable POP (you may choose either 'Enable POP for all mail' or 'Enable POP for all mail that arrives from now on' we suggest the latter because if you have a lot of messages in your Inbox, GMail takes a very long time to convert the messages into POP3).
  • For the Setting "2. When messages are accessed with POP", select 'Leave GMail's copy in your Inbox'. 
  • Now from your skavamail client, goto Settings and enter the following:
Email: you@gmail.com
Password: Your password
Settings: Manual
Type: pop3
pop3 server: pop.gmail.com
smtp server: smtp.gmail.com
Requires SSL: Checked (true)
UserId: leave blank or type in your email address again.
 
[Note: You can reset the counter that GMail maintains for the last mail downloaded by a POP client. Goto gmail.com in your web browser and click on Settings->Forwarding and POP and DisablePop. Save Changes. Then Enable POP for all mail and Save Changes again. This will reset GMail's counter for the last mail downloaded by a POP client]
 
[Note: There are a few known issues with using our client with GMail. For example, any message that you compose and send from the client does not show up in the client, even if you are one of the recipients, although the mail does get delivered and it is visible via your Web's GMail interface. This is one of the many side-effects of the way GMail has implemented the POP protocol. We do not offer any support for issues such as this and others with GMail. However, we would like you to know that we are constantly engaged in improving our client to support the quirks of GMail and to work as much in conjunction with it as possible.]

3. How do I access my Hotmail account via the client? 
 
If you use MSN Internet Access version 5.3 or earlier, you may have POP3 Internet access from MSN, please see http://office.microsoft.com/en-us/assistance/HP011164691033.aspx Otherwise, you most likely have a HTTP account from Hotmail. HTTP accounts are not directly accessible via POP clients like SkavaMail.
 
In order to access Hotmail via POP, please have a look at these 3rd part services which offer POP connectivity to Hotmail. You can configure SkavaMail using Settings->Manual to connect to one of these POP servers, after you register with them. They in turn will connect to your Hotmail Inbox.